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10% Discount on First Order until December 10th (on checkout). Typical production time is 3–5 days. 🖤

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Christmas

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Combinations & Gift Sets

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Contact information

Trade name: Sorcha

Phone number: 0899564204

Email: sorcha.online.ie@gmail.com

Frequently asked questions

What is the return policy?

If anything is wrong, we’ll make it right.

We encourage customers to carefully review all product information and personalisation details before placing an order.

As personalised products are made specifically for you, we generally only accept returns where there is an issue or error on our part. However, if something isn’t right with your order, please contact our Customer Service team through the Contact Form on our website.

We’ll be happy to review the issue and work with you to find a suitable solution.

When will I get my order?

As each item is made to order and personalised especially for you, please allow 3–5 business days for us to create your order before it is dispatched.

Once your order has been shipped, you'll receive a confirmation email with tracking details (where available).

We always do our best to complete and dispatch orders as quickly as possible, while ensuring every item is made with care.

What is the quality of our materials?

Our products are made using high-quality 100% cotton, with some references crafted from 100% organic cotton. We work with trusted manufacturing partners to ensure our garments are produced to high standards of quality, comfort, and durability.

We carefully select materials and production partners who share our commitment to responsible sourcing and creating long-lasting products.

What is your design philosophy?

We don’t create hundreds of generic designs. Instead, we focus on a small, carefully curated collection where every piece reflects our brand’s identity, style, and values.

By keeping our range considered and intentional, we can put more attention into the quality, details, and meaning behind each design.

What method is used to personalise my item?

Our personalised designs are created using HTV (Heat Transfer Vinyl), a professional heat-application technique that creates a smooth, clean, and durable finish.

Each design is carefully cut, positioned, and heat-pressed onto the fabric to ensure a beautiful result. With the right care, your personalised item can stay looking fresh and special for a long time.

Please follow our recommended washing and care instructions to help protect the design and maintain its quality.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Why might my personalised item look slightly different from the photos?

Every item is made with care. As each product is personalised, there may be slight variations in print placement, size, or colour compared to the images shown.

A Note on Personalisation & Safety

Personalised keepsakes are at the heart of what we do. However, for T-shirts and caps for children aged 3–8 years, there is a recommendation to avoid visible names, as it may make it easier for strangers to address them by name.

So, we created designs for this age group to celebrate children’s unique personalities. And, of course, you can adapt them.

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